This integration empowers your support team to view tracking status and shipment details directly within Zendesk tickets.

By eliminating the need to switch between platforms to look up orders, your agents can resolve “Where is my order?” inquiries faster than ever—boosting team productivity and ensuring a seamless post-purchase experience for your customers.

Here is the instruction

Step 1

Go to ParcelWILL admin → Integration → API Key section → copy the ParcelWILL API Key

Step 2

Go to your Zendesk admin → Admin center → Apps and integrations → Zendesk Support apps → Marketplace → find and click Parcel Panel

Step 3

Click to install → paste the ParcelWILL API Key → complete the installation

Step 4

Go to your Zendesk admin → Support → Ticket → Pin Parcel Panel to sidebar

Then your support team can check tracking details directly from the Zendesk Ticket.

Even better, you can customize which fields are displayed.

Need help? Feel free to contact us via online chat or email, our world-class 24/7 support team is always glad to help you🧐