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Learn about cover status and claim status definitions
Cover status reflects the current status of the protection cover. Claims status indicates the progress of the filed claim. This article will guide you through the meaning of each status.
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How to prevent Worry-Free Delivery from being purchased alone？
Learn how to prevent Worry-Free Delivery (ParcelPanel Protection) from being purchased alone by enabling Fraud Order Validation in your Shopify checkout settings.
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How much does ParcelPanel Protection cost?
Learn how ParcelPanel Protection pricing works, including fixed fees, currency conversion logic, and why protection costs may vary slightly at checkout. Transparent, non-customizable rates set by Seel help increase customer trust and conversion.
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How to prevent Worry-Free Delivery from being reviewed by Google?
Learn how to prevent the Worry-Free Delivery (ParcelPanel Protection) product from being reviewed or rejected by Google Merchant Center by excluding it from the Google & YouTube app in Shopify.
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🔒 Why does ParcelPanel Protection require additional permissions?
We prioritize data security and privacy, only requesting the minimum permissions needed for Worry-Free Delivery to function, in line with Shopify’s platform guidelines.
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Export billing details
You can easily export billing details as a Excel file from ParcelPanel Protection based on your needs.
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How to set up multi-language for ParcelPanel Protection?
ParcelPanel Protection content seen by your customers consists of two parts: the Protection widget and the Worry-Free Delivery product.
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How to hide the Worry-Free Delivery product from your store search?
Learn how to hide the Worry-Free Delivery (ParcelPanel Protection) product from your Shopify store’s search results using the SEO hidden metafield, ensuring it only appears as an add-on during checkout.
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Why Is the Worry-Free Delivery product still in my store after uninstalling ParcelPanel?
We are sorry to see you go! If you enabled the ParcelPanel Protection feature while using ParcelPanel, the Worry-Free Delivery product was automatically created in your store. After uninstalling the app, we no longer have access to make any changes to your store. Therefore, you will need to manually delete the Worry-Free Delivery product.
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